Information and Assistance

Need information or assistance for an older adult?
Call the Senior Alliance at (800) 815-1112 to speak with an Information Services Specialist. Specialists are available to answer your questions Monday through Friday from 8:30 am–4:30 pm.

The Information and Assistance Call Center is a free service offering resource options for older adults, their families, and caregivers. The call center staff can discuss the Senior Alliance programs and services and connect you to the many programs and services available in the 34 communities that make up the Senior Alliance service area.

Some of the common resource requests are:

  • In-home care services
  • Transportation
  • Medicare/Medicaid assistance
  • Housing options
  • Nutrition programs
  • Legal assistance
  • Long-term care advocacy
  • Care transition services
  • Health and wellness programs

Information Specialists will listen, work with you to assess your need(s), and provide the most accurate information and referrals currently available. Depending on the type of request, the Information Specialist may have to ask for demographic information, such as name, address, phone number, and date of birth. When determining eligibility for specific programs such as the MI Choice Waiver Program, additional information will be required concerning income, assets, and the level of care needed.

To obtain information and assistance outside of the Senior Alliance service area, the Eldercare Locator can connect you to your local Area Agency on Aging. Call (800) 677-1116 Monday through Friday between 9:00 am and 8:00 pm Eastern Time or go to eldercare.acl.gov to obtain agency information.