To contact Information and Assistance, please call 1 (800) 815-1112.

Friendly Reassurance

The Friendly Reassurance Program is designed to help homebound individuals age 60 and older remain independent in their own homes for as long as possible by providing reassuring telephone calls, social support and safety checks. This program hopes to reduce isolation and help recipients feel safer and more connected to their community.

Program Services

  • Ongoing telephone calls to a homebound individual
  • The call is placed at a prearranged time each day
  • Calls can be made up to five days a week, Monday through Friday
  • Calls are made by our friendly, trained staff
  • This service is provided at no cost
  • If the recipient does not answer the phone, a procedure of safety checks is followed

Participant Information

  • Must be temporarily or permanently homebound
  • Be age 60 or older
  • Must agree to program guidelines

To Apply

  • Please contact The Senior Alliance at 1-800-815-1112


Our Mission

To educate, counsel, and empower Michigan’s older adults, individuals living with disabilities, and those who serve them, so that they can make informed health benefit decisions. Medicare Medicaid Assistance Program (MMAP) is a free service that can help you make health benefit decisions. MMAP volunteer counselors are trained and certified in Medicare and Medicaid health, benefits, and fraud counseling. Counselors are not connected with any insurance company and are not licensed to sell insurance.

A MMAP/SMP counselor can help you:

  • Understand Medicare and Medicaid
  • Compare or enroll in Medicare Health Plans and Prescription Drug Coverage
  • Review Medicare Supplemental Plans
  • Apply for the Extra Help Program – this program helps with the cost of Medicare Part D
  • Apply for a Medicare Savings Program – this program pays your Medicare premium
  • Review Medicare summary notices
  • Identify and report Medicare and Medicaid fraud, abuse, and scams with the Senior Medicare Patrol (SMP)

Call our toll-free number at 1-800-803-7174

MMAP is funded by grants from the Michigan Aging Adult Service Agency, the Administration for Community Living and the Centers for Medicare, Medicaid Services and Michigan Department of Health and Human Services (MDHHS). 

For more information about Medicare,
For more information about Social Security,


Need information or assistance for an Older Adult?
Call the Senior Alliance at 800-815-1112 to speak with an Information Services Specialist. Specialists are available to answer your questions Monday through Friday from 8:30 am–4:30 pm.

The Information and Assistance Call Center is a free service offering resource options for older adults, their families and caregivers. The call center staff can discuss the Senior Alliance programs and services and connect you to the many programs and services available in the 34 communities that make up the Senior Alliance service area.

Some of the common resource requests are:

  • In-home care services
  • Transportation
  • Medicare/Medicaid assistance
  • Housing options
  • Nutrition programs
  • Legal assistance
  • Long-term care advocacy
  • Care transition services
  • Health and wellness programs

Information specialists will listen, work with you to assess your need(s) and provide the most accurate information and referrals currently available.  Depending on the type of request, the Information Specialist may have to ask for demographic information, such as name, address, phone number and date of birth. When determining eligibility for specific programs such as the MI Choice Waiver program, additional information will be required concerning income, assets and the level of care needed.

To obtain information and assistance outside of the Senior Alliance service area, the Eldercare Locator can connect you to your local Area Agency on Aging. Call 1-800-677-1116 between 8:00 am and 7:00 pm Eastern Time or go to to obtain agency information.