January Blog – The Senior Alliance 2023 Year in Review

The Senior Alliance had another incredibly successful year in 2023.

 

 We’re proud to report: 

• We provided assistance to 1,233 clients enrolled in case management or case coordination and support, with 49,236 homemaker hours; 15,629 respite hours; 26,912 personal care hours; and 593 Medical Alert monitoring clients.
• We assisted 787 clients to enroll in the MI Choice Waiver Program, including providing 674,247 community living support hours; 31,160 private duty nursing hours; 8,038 adult day care hours; and 287 home-delivered meal participants.
• We were very busy feeding the community this year, including: 
  • 678,965 meals delivered to 4,064 recipients
  • 483 Gleaners food boxes distributed to 68 recipients 
  • 19,855 Halal meals delivered
  • 52,943 congregate meals with the 1,057 congregate meal participants
  • 83,496 liquid meals delivered to the 391 liquid meal participants
  • 3,324 holiday meals delivered to the 1,725 holiday meal participants

• Our Michigan Medicare Assistance Program (MMAP) helped over 4,700 individuals save $808,300 on prescription drugs and make empowered decisions about their healthcare thanks to our 53 active MMAP team members. Topics addressed included:
  • Medicaid benefit explanation
  • Medicaid benefit screening
  • Original Medicare Part A and B explanation
  • Medicare Part D benefit explanation
  • And more
• Our transportation program provided 2,855 rides to 391 individuals, totaling over 24,152 miles in southern Wayne County and Downriver.
• We served 288 individuals in Friendly Reassurance last year.
• We made 15,371 callers aware of resources available to them from our Information and Assistance Specialists.
• Our volunteer hours totaled 9,996 and we fundraised $142,787.
• And in 2023, we participated in 107 outreach events.

 

“It’s a Good Day at TSA”

Our year was filled with success stories, and we’re excited to share some of them with you. 

Care Management/Case Coordination and Supports

From one of our care managers:

“I completed a follow-up call with one of my participant’s daughters to inform her that their request for her father’s increased hours had been approved and could be started the next day. The daughter expressed her gratitude for all that The Senior Alliance has done for her parents over the years. She lives out of town, and while her family does all that they can, she doesn’t know how they would manage without our help and support. She extends her many thanks, and she considers herself and her family to be truly blessed in finding The Senior Alliance.”

 

From another care manager:

“One of our participants shared a challenge she faced in finding incontinence supplies that didn’t cause allergic reactions. Despite her efforts, she had yet to be successful on her own. Initially skeptical about trying the supplies provided by The Senior Alliance, she decided to give them a chance. To her relief and satisfaction, she experienced no allergic reactions to these supplies. She was overjoyed to finally have products that met her needs, keeping her dry and comfortable. Grateful for this positive outcome, she encouraged us to share her experience with other participants who might also have sensitivities to certain materials, hoping to help others in similar situations.”

 

Michigan Medicare Assistance Program

From one of our counselors: 

“Our team at The Senior Alliance recently assisted a client in making informed choices about their healthcare coverage. We provided the client with the phone number for Michigan ENROLLS and joined them in a call with their representative. This collaborative approach led to a crucial discovery that the client was already benefiting from the MI Choice Waiver Program. After careful consideration and reevaluation of their options, the client decided to maintain their current straight Medicaid Plan and also chose to add a Medicare Advantage Plan. It was a rewarding experience to guide and support our client through this important decision-making process.”

 

MI Choice Waiver

“Our team at The Senior Alliance recently had a notable success story with one of our clients. After an unsuccessful attempt at receiving assistance through the State Emergency Relief (SER) program, we directed the client to try The Heat and Warmth Fund (THAW). She made the call and was efficiently guided to their website to fill out an application. The outcome was fantastic – THAW approved her application and generously covered her past-due bill of $1,100! It was a great moment for our team to see such a positive result and a huge relief for our client.”

2023 marked a fantastic year for The Senior Alliance, filled with achievements we are truly proud of. We’re eagerly looking forward to the opportunities and successes that 2024 will bring!

Visit our website for more information about the programs and resources we offer or give us a call at 734.722.2830.