January Blog – The Senior Alliance 2022 Year in Review
The Senior Alliance 2022 Year in Review
The Senior Alliance had an incredibly successful year in 2022. We’re proud to report:
- We provided assistance to nearly 3,000 older adults through our in-home programs (CM/CCS/WA/VA).
- We made nearly 15,000 callers aware of resources available to them from our Information and Assistance Specialists.
- Our Friendly Reassurance program reached 291 older adults to make sure they had the support and connection they need.
- Our Medicare Medicaid Assistance Program (MMAP) helped over 4,700 individuals through 53 active MMAP team members.
- Our MMAP team members were able to help Medicare Part D beneficiaries save $542,234 through benefits counseling.
- The top four topics addressed by MMAP team members were: Medicaid benefit explanation, Medicaid benefit screening, original Medicare Part A and B explanation, and Medicare Part D benefit explanation.
It’s a Good Day at TSA!
Our year was filled with success stories, and we’re excited to share some of them with you.
Care Management/Case Coordination and Supports
From one of our care managers:
“The legal guardian of a case management participant spoke about how well the participant is doing because of The Senior Alliance services. She receives on-site services at American House, Pull Ups, wipes, and bed pads, and I provided her with a companion pet cat that she has named Tabitha. The legal guardian said she is right at the top of her income to be able to afford everything. The incontinence supplies are a BIG help, and every time I speak to her, she is so grateful for our services. She said that the companion pet cat has made a positive impact in the participant’s life, and she has seen her mood improve greatly.”
Medicare/Medicaid Assistance Program
From one of our counselors:
“I spoke to a client who has a VERY strong speech impediment due to a stroke five years ago. It makes it harder to communicate, and she said repeatedly, ‘No one will help me.’ With a lot of time, we attacked her issues together. She went on Medicare in April of 2017, and the client originally stated that she wanted to change her Medicaid plan to a plan with all the parts together. We discussed Michigan Health Link (MHL) plans and she liked that idea.”
“We had a full schedule of rides, and a driver noticed an issue with a tire on our van causing it to be out of commission. Drivers were concerned that there was a full schedule and did not want anyone to miss their appointments. One of our staff sprung into action and got approval to use the Prius that day. Everyone got to their appointments, including an appointment with a specialist that had been scheduled for months. Everyone from our drivers, dispatcher, and Building Services made sure to go the extra mile to ensure safety as well as keeping the schedule.”
MI Choice Waiver
“A participant tried THAW (the Heat and Warmth Fund) after not receiving the state emergency relief. She called MI Choice Waiver, and they directed her to the THAW website to fill out an application. They ended up paying her $1,100 past due bill!”
2022 was a great year at The Senior Alliance, and there is much good work we can be proud of. We can’t wait to see what 2023 has in store!